Refund policy
Damaged Items
Damaged flowers are defined as stems with significant trauma (snapped), broken vessels, discolouration, excessive petal shedding, burns, or severe bruising due to heat. Please email us promptly upon receiving a damaged item, including a photo within 24 hours, for us to assess the severity.
If the arrangement is significantly damaged, we can offer a replacement. For arrangements with only a few affected stems but still generally intact, we can offer a partial refund. Claims must be reported within 48 hours to be eligible for consideration.
Premature Wilting
Premature wilting occurs when flowers or plants begin to wilt or show signs of dehydration before their expected lifespan or full bloom. We strive to select the freshest blooms for your arrangements. Please refer to our flower care guide for tips on maintaining their freshness.
Cancellation
To receive a full refund, please notify us at least 24 hours before the scheduled delivery. Failure to notify within this timeframe may result in a partial refund or store credit to cover labor costs involved in planning and preparing your order.
Refunds
Refunds will be provided if the company is entirely at fault or fails to meet satisfactory service levels. Eligible situations for refunds include:
- Non-delivery or missed delivery
- Incorrect item delivered
- Severely damaged arrangements
- Unsatisfactory arrangements (excluding bespoke arrangements due to their personalized nature)
- Canceled orders with 24 hours' notice
Please note that refunds for card payments may take 3-10 business days, while e-transfer payments can be refunded instantly.
If you have further questions, feel free to contact us, and we'll be happy to assist you.